Your privacy and Veedol International Americas
Veedol International Americas (VIA) is committed to maintaining the security of your personal information. We respect your right to privacy and will ensure that your personal information is handled responsibly. VIA follows the Model Code for the Protection of Personal Information set forth by the Canadian Standards Association (CSA) which is a voluntary Standard on protection of personal information. This Standard is the basis for the Federal Personal Information Protection and Electronic Documents Act (PIPEDA).
This privacy statement lays out how VIA protects personal information of visitors to our site as well as those who may register information for various feature on our site.
VIA defines the term “personal information” as most types of information that can be linked to an identifiable individual. Examples of such information include your name, home address and telephone number, e-mail address and any financial information we hold about you.
The Ten privacy principles
VIA may from time to time collect, use, and retain personal information to provide services to our website visitors. We will request only the information required for the purpose of the reason it was requested, be it to reply to an inquiry, to follow up on a complaint or for contests that may be held from time to time.
The Ten Principles as laid out in the CSA’s Model Code for the Protection of Personal Information are listed below with VIA’s commitment to honouring the following ten principles:
2. Identifying purposes
VIA will clearly explain to you the reasons for collecting your personal information at the time of collection. You will be informed if we intend to use or disclose your information in ways other than those described to you at the time of collection, other than as required by law.
By providing your information, you consent to the collection, use and disclosure of your personal information in the context of your relationship with VIA and this web site, including, without limitation, the use of your email address to:
- Provide you with information about products, services and from time to time, special offers and contests that we believe respond to your interests and needs;
- Reply to your inquires and answer your questions and address your concerns;
- Investigate any suspected unlawful use of our site, or violation of VIA’s Terms and Conditions of use for the website.
- Contact you in the unlikely event of a security breach of our data or legal proceeding, or contact you if we believe doing so is in your best interests.
- Meet legal and regulatory requirements.
In the event that you would like to withdraw your consent to use or disclose your personal information, you will need to provide us with reasonable notice. Since collection of your personal information on our site is voluntary, you are not obligated to provide us with any personal information at any time. Consent may be withdrawn at any time and may result in the loss of certain privileges such as participation in contests. You will not be able to withdraw consent if your information must be used or disclosed in accordance with the law or the provisions of a contract, or in the context of an investigation or a data security breach.
4. Limiting collection
VIA will only collect your data when it is relevant to your website visit or relationship to VIA. You will be asked for your personal data at the time of collection and supplying the information is voluntary.
5. Limiting use, disclosure, and retention
VIA limits the types of information we collect from you and we carefully manage how we handle your personal information. Information collected is used for the purpose of which it was collected and nothing more. For example, if you supplied us with your e-mail address through an inquiry to our site, you would have to register again to qualify for any contest that may be offered. The only exemption to this would be if an investigation is being conducted or as required by law.
VIA will only keep your personal information for as long as necessary to complete the purpose for which it was collected. Any printed copies will be destroyed by shredding and digital copies deleted. Please be aware that residual information may be kept on a backup media of some type for a while after the primary storage location has been deleted.
VIA will take steps to ensure that our records of your personal information are accurate and up-to-date. It is your responsibility to inform VIA of any changes to your personal information that may be relevant to the reason for collection of said information. VIA will take steps to preserve the integrity of the information that are reasonable and in accordance with reasonable commercial standards.
VIA take appropriate precautions and safeguards to protect the privacy of your personal information. These precautions and safeguards are designed to prevent unauthorized access, disclosure, modification, use or copying of your information. VIA will only allow staff whose job it is to access this information access that is necessary to provide the appropriate response to the condition under which you provided your information to us.
VIA will always maintain the latest and most updated information about our privacy policies and terms and condition on our site and is the main location that you can visit to see our most current policies.
9. Individual access
If at any time, you would like to know what personal information records VIA has about you, please contact us with your request. It is your right to know the kind of personal information that VIA maintains, how it is used and whom it was shared with. You can ask to verify information or, and update, correct or make changes to ensure accuracy. If you identify the record we have on file for you as incorrect, we will make the correction if necessary or delete the file at your direction.
Any request to review personal records will require that you provide sufficient identification as the person on record. VIA will take every step to ensure that your information is shared with you and you only.
Any requests for personal information will answered within a reasonable, timely manner.
VIA may refuse your request to access personal information if supplying that information will reveal personal information about another person or interfere with a legal investigation. VIA will always inform you about the reason for the refusal.
10. Addressing comments and concerns